Right of withdrawal
Below you will find, for each type of contract offered on this website, whether a statutory right of withdrawal (Rücktrittsrecht under the Austrian Distance and Off-Premises Contracts Act, FAGG) exists.
No right of withdrawal for food and drinks
For the ordering of prepared food and drinks there is no statutory right of withdrawal. Legal basis:
- § 18 para 1 no 4 FAGG — goods that spoil quickly or whose use-by date would quickly be exceeded; and
- § 18 para 1 no 10 FAGG — services in connection with the supply of food and drinks where a specific time or period is provided for.
You are informed of this before submitting the order and confirm it by placing the order. Cancellation before we start preparing your order, and goodwill arrangements, are covered by our terms.
No right of withdrawal for table reservations
A table reservation is a service connected with leisure activities for a specific date and time and is therefore excluded from the right of withdrawal under § 18 para 1 no 10 FAGG. You can of course cancel free of charge at any time — please use the link in your reservation confirmation or call us.
Summary
None of the contracts concluded via this website carries a statutory right of withdrawal, for the reasons set out above. This does not affect your statutory warranty rights.
Note: have this page reviewed by a lawyer or the WKO before launch — in particular the classification of gift cards and the withdrawal function under § 13a FAGG.