Terms

These terms apply to contracts with consumers (§ 1 para 1 no 2 KSchG) concerning:

• ordering food and drinks for pickup,
• reserving a table,

Your contracting party is exclusively the business named above. The operator of the software platform is not a party to the order, reservation or gift-card contract and does not act as seller, supplier or payment service provider.

Contracts are concluded in German. The German version of these terms prevails; the English text is a convenience translation.

The presentation of dishes, drinks and gift cards on this website is not a binding offer but an invitation to place an order.

Clicking “Order with obligation to pay” submits a binding offer. Before submitting, the order lines, quantities and the total price including VAT (plus any delivery fee) are shown in summary.

The contract comes into existence once we accept the order by confirmation (by email or in the app). An automatic acknowledgement of receipt is not yet an acceptance unless it expressly states so.

For table reservations the contract comes into existence with our reservation confirmation.

Confirmations, order emails and any printouts are not cash-register receipts and not invoices. Tax receipts and fiscal recording are issued exclusively by the venue’s own cash register (Registrierkasse) on site.

All prices are final prices in euro and include statutory VAT.

Payment is made on pickup or on delivery at the venue. No online payment is offered via this website.

Pickup: you collect the order at the agreed time at Taborstrasse 21A, 1020 Wien.

Food and drink orders: there is no statutory right of withdrawal for prepared food and drinks (Right of withdrawal). You can cancel only as long as we have not yet started preparing your order; a goodwill cancellation is at our discretion. Please contact us immediately: hallo@nguyenphoviet.at · +43 1 2523323.

Reservations: please cancel as early as possible using the link in your reservation confirmation or by phone, so we can give the table to other guests.

The statutory warranty rules under the ABGB, the Consumer Warranty Act (VGG) and the KSchG apply. Warranty rights of consumers are neither excluded nor shortened.

We are liable under the statutory provisions. Any limitation of liability applies only to the extent permitted by law towards consumers; liability for personal injury and for intent and gross negligence remains unaffected.

If something is wrong with your order, please contact us right away: hallo@nguyenphoviet.at · +43 1 2523323.

Allergenic substances are labelled with the codes A–R (EU Food Information Regulation / Codex recommendation) on the menu. If you have questions about ingredients, please ask us before ordering: hallo@nguyenphoviet.at · +43 1 2523323.

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. Please contact us directly first — most issues are settled quickly. The EU online dispute resolution platform was discontinued on 20 July 2025.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the consumer is habitually resident remain unaffected. Should any provision be invalid, the remaining provisions stay in force.